Using the Wait Until API Event Activity in Journey Builder

The Wait Until API Event Activity is a new Journey Builder activity released as part of the April 2021 Salesforce Marketing Cloud Release. It allows you to create a real-time experience for contacts by allowing an external event to trigger an action mid-journey. You can add the Wait Until API Event activity at any point …

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Manage Contacts and Leads in Marketing Cloud Journeys directly from your Salesforce org

This week Salesforce Labs has released a Lightning Component which, no doubt, will make the life easier for anyone working with Journey Builder and Marketing Cloud Connect. If you have multiple Journeys set up in your account with different Salesforce Entry Events, you probably know the pain of finding out which Sales/Service Cloud Contacts and …

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Add subscribers to a Journey from a CloudPage using Fire Entry Event

Firing an Entry Event is great for injecting contacts into a Salesforce Marketing Cloud journey, especially if you need to be able to inject them from an external system or a website. It's also useful when you're creating a custom form on a CloudPage and would like to replicate the behavior of SmartCapture forms, which …

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Get Journey history by filtering the Definition ID via API

In today’s article, we will be going through a non-documented way of getting journey's history through the API. The majority of this information is available on the UI. However, having a second way of getting this data in raw format can be helpful in some use cases. You can use free software like POSTMAN to interact with …

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Troubleshooting Journey Builder Integration with Debug Logs

If you have a Salesforce Data Entry Event set up in Journey Builder that is not injecting records as intended, it is necessary to look into Debug Logs to determine what the cause may be. Here is a step-by-step guide to setting up and initiating Debug Logs for Journey Builder. The whole process takes part …

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